Terms & Conditions
Our sales office is open from 8:00am-5:00pm Monday to Friday, excluding statutory holidays.
We are a leader in metro Vancouver’s catering industry when it comes to our prices. We employ a market driven fluctuating price system. Basically this means that prices can and do move to ensure that the best value is given to our clients. As a hospitality firm we are in the same industry as airlines, car rentals and hotels. All of these industries have different pricing models for different transactions. Our prices are based on seasonality, size of the order, how often and how much the client orders, time of delivery, address of delivery, kitchen labor aspects etcetera. So with all of this information we can always produce the best value catering order. Amazing food, wonderfully presented and delivered reliably and consistently. Call us today for a free no obligation quote so you will know how much value is in our events and drop off catering.
Menu items are subject to change without notice.
We do not charge separately for delivery as it is included in the price of the event that is sent via your catering agreement. This presented price is what will be charged no surprises. All of our products and services are GST taxable at a rate of 5%. Pts of 7% will be applied to any equipment rentals or purchases.
All of our products and services are HST taxable at a rate of 12%.
Liquor is HST taxable at 12% and an additional provincial liquor tax of 10% will be added.
Our servers, buffet attendants and on site chefs will be uniformed in black chef coats or black collared golf shirts and black trousers. We also have tuxedo shirts available should your function be a black tie affair.
On Site Staff Policy
Our staff is billed out by the hour for your event. The time includes the loading of our vans, driving to your venue, preparing the food and serving the event, unloading and setting up at your venue, breaking down of the equipment, loading of the van and driving back to our kitchens and unloading into our warehouse.
Minimum shift is four hours. Minimum of two catered affair staff are required for each event for liability reasons.
For orders over $500 A deposit of 50% will be required upon placing your order. When deposit is received the date & time will be reserved for your event. The full balance is due five business days prior to the event. For orders under $500 no deposit is needed and payment can be made via credit cards or corporate cheque.
Terms for major corporations are available upon approval.
A Catered Affair is fully insured, Coastal Health Department board inspected, Worksafe BC compliant and adhere to all government mandated protocols.
Co Catered Events
A Catered Affair for liability reasons will not participate in any event where other foods that were not sourced by, handled by, stored by or prepared by A Catered Affair’s kitchen. Should we booked to cater an event and our team arrives to find other foods or beverages present we reserve the right to depart, not dispense the food and be paid in full for this event. The sole reason for this is to maintain food safety, to protect against food bourne illness and to preserve our reputation.
For events under $500 a no charge cancellation for our contracted orders can be accepted 48 hours prior to your event.
If you cancel between 48 & 24 hours notice of your event a 50% cancellation charge will be incurred for orders under $500.
If you cancel less than 24 hours notice a full balance will be due.
For events over $500 the event can be cancelled thirty days or more from the event date for a cancellation fee of 50%. If the cancellation of an event over $500 occurs less than thirty days the full balance is due. This is largely due to “loss of use” similar to an airline when we book a large event this impacts our ability to perform others so for the most part once we book this time slot for this amount of staff we are essentially saying to any other parties who attempt to book on your date and time.